Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@abouther.sk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@abouther.sk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@abouther.sk.

**Article 6: Warranty, Product Defects, Complaints, and Service**

6.1 The seller provides a warranty for the goods for a period of twenty-four (24) months or until the expiration date marked on the packaging by the manufacturer.

6.2 The warranty does not cover defects caused by using the goods contrary to their intended purpose or instructions provided in the user manual, mechanical damage, exposure to dangerous consequences of thermal and/or electromagnetic radiation, weather conditions, environmental influences (humidity, dust, direct sunlight, vibrations), mechanical damage, and unauthorized interventions in the goods.

6.3 When asserting claims for liability for defects, the Buyer is required to present a proof of purchase (invoice/payment receipt) and to notify in writing the nature of the defect. The Buyer must deliver the goods along with the accessories. In the case of sending goods, the Buyer must take all necessary actions to protect the goods from damage during transportation.

6.4 If the defect is removable, the Buyer has the right to have it removed free of charge, in a timely and proper manner. The Seller is obliged to remove the defect without undue delay. Instead of removing the defect, the Buyer may request an exchange of the item or, if the defect concerns only a part of the item, an exchange of the part, provided this does not incur disproportionate costs for the Seller considering the price of the goods or the severity of the defect. The Seller may always replace the defective item with a non-defective one instead of removing the defect, provided this does not cause significant inconvenience to the Buyer.

6.5 If the Seller determines (through testing) that the claimed product is not defective or does not meet the manufacturer’s criteria for a warranty claim, the claim is considered unjustified, and the claimed product will be returned to the Buyer. The Seller reserves the right to claim reimbursement from the Buyer for any costs incurred in connection with an unjustified claim.

**Article 7: Withdrawal from the Contract**

7.1 In the case of non-removable defects, the Buyer is entitled to a reasonable discount from the purchase price of the goods.

7.2 If the defect is non-removable and prevents the goods from being properly used as a non-defective item, the Buyer has the right to exchange the goods or withdraw from the contract. The same rights apply to the Buyer in the case of removable defects if the Buyer cannot use the item properly due to recurring defects after repair or due to a greater number of defects. The Buyer is entitled to withdraw from a contract concluded remotely or outside the Seller’s business premises within 14 days from the date of receipt of the goods, provided that the goods are unused, in the original sealed packaging, and not damaged or incomplete. The Buyer must send the goods back to the Seller no later than 14 days from the date of withdrawal from the contract.

7.3 However, the Buyer cannot withdraw from the contract if the goods are not suitable for return due to health protection or hygiene reasons, and their packaging has been damaged after delivery and/or the goods have been used by the Buyer. For goods/products marked by the Seller as “GUARANTEE,” where the Buyer does not have the right to withdraw from the contract as per the previous sentence, if such goods did not meet the Buyer’s expectations, the following applies: Provided that the product is consumed up to a maximum of 50%, the Buyer is entitled to return the product and receive a voucher worth 100% of the product’s value from the Seller, which the Buyer can use to purchase any product offered by the Seller. The Buyer can exercise the right to return the goods according to the previous sentence within 14 days from the date of receipt of the goods, and the voucher is valid for 30 days from the date of exercising the right to return the goods. The Buyer must return the goods in the original packaging, with a completed return form, and the original purchase invoice within the 14-day period.

7.4 Upon the termination of the contract according to these Terms, the Seller will issue a credit note to the Buyer for the purchase price of the goods on the day of purchase.

7.5 If the Seller is unable to fulfill the contract because the ordered goods cannot be delivered, the Seller must inform the Buyer without delay and return the price paid for the goods to the Buyer within 14 calendar days. The Buyer is not entitled to reimbursement for costs incurred in ordering the goods.

7.6 The Buyer must notify the withdrawal from the contract in writing via email along with the completed form sent to info@abouther.sk. The withdrawal from the purchase contract must include the Buyer’s identification, order number and date, exact specification of the goods, reason for returning the goods (including a description of the defect), the method by which the Seller should return the already received payment, especially the account number. Along with the withdrawal from the purchase contract and the completed form, the Buyer is obliged to deliver the goods to the Seller along with the original purchase invoice and proof of payment, etc.

7.7 Upon delivery of the withdrawal notice to the other party according to these Terms, the contract is canceled. The contractual parties are obliged to return the received performances without undue delay.

7.8 If the goods mentioned in point 7.3 of these Terms are not applicable and the Buyer withdraws from the contract, delivers the goods to the Seller unused, in the original sealed packaging, and not damaged or incomplete, the Seller will refund the Buyer the paid purchase price. According to these Terms, the Seller will refund the price of the goods stated in the binding acceptance of the order (excluding the amount representing the costs associated with delivery and return of the goods) within 14 calendar days from the delivery of the withdrawal from the purchase contract and the delivery of the goods to the Seller in the manner specified by the Buyer in the withdrawal notice. If the deadline falls on a non-working day, the deadline is extended to the next working day.

**Article 8: Alternative Dispute Resolution**

8.1 If the Buyer believes their rights have been violated or is not satisfied with the way the Seller has handled their complaint, the Buyer has the right to contact the Seller for a remedy via email at info@abouther.sk. If the Seller responds to the consumer’s request unfavorably or does not respond within 30 days from the date of sending the request, the Buyer has the right to alternative (out-of-court) dispute resolution based on amended Act No. 102/2014 (§ 3 para. 1 letter t) and Act No. 391/2015. The Buyer can submit a proposal as specified in § 11 para. 2 and §12 of Act 391/2015 Z.z.

8.2 The Buyer can also submit a complaint through the alternative dispute resolution platform RSO, available online at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show. The Buyer living in the EU can submit a complaint against a Seller based in the EU through this platform. The costs associated with alternative dispute resolution are borne by each party to the dispute separately without the possibility of reimbursement.